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Terms and Conditions

Savisto specialises in homeware, home essentials and kitchen accessories – everything you need to turn a house into your dream home.

Terms and Conditions

These terms and conditions help to keep this website a safe place to trade and set out the full extent of any agreement reached between you and Savisto.com in connection with this site. You should understand that by placing an order, you accept the following terms and conditions:

Definitions

“Our”, “us” and “Savisto” refers to Savisto.com and all associated trading names. “Product(s)” and “item(s)” refers to items sold by Savisto.com on this website.

Description of Products

Each product on the Savisto.com website has its own description. These descriptions outline key product specifications, dimensions, features and shipping information. Savisto.com endeavours to ensure information related to products is kept up-to-date. There may, however, be occasions where changes to a product results in slightly dated information at the time of your order. 

Your Contract

Your contract for purchases made through this web site is with Savisto.com. Savisto.com is a trading name of Savisto LTD, registered in England under Company No. 09283436, Registered Office:1 Sadler Forster Way, Teesside Industrial Estate, Stockton-on-Tees, England TS17 9JY.

You agree that e-mail can be used as a long-distance means of communication.

No contract for the sale of any product will subsist between you and Savisto.com unless and until Savisto.com accepts your order by way of an e-mail confirming that it has received payment in full for all the goods you have ordered, and that the goods have been shipped to the specified address. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Savisto.com sends the e-mail to you (whether or not you receive that e-mail). This confirmation (not request) e-mail amounts to an acceptance by Savisto.com of your offer to buy goods from Savisto.com or a 3rd party supplier that is engaged on your behalf by Savisto.com.

Every purchase you make shall be deemed performed in the United Kingdom. The law of the United Kingdom shall govern every aspect of contractual agreement concerning purchases made from this web site.

You undertake that all details you provide to Savisto.com for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

If there are any changes to the details supplied by you it is your responsibility to inform Savisto.com as soon as possible.

Savisto.com will do its best to correct errors and omissions as quickly as practicable after being notified of them.

Processing of orders

Credit and Debit cards are debited before items are shipped by Savisto.com. All prices include sales taxes (where applicable) unless otherwise stated.

Savisto.com aim to arrange shipment of all in stock items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate.

Faulty Items

Products that are found to be faulty upon delivery or after use can be returned to Savisto for replacement or refund. We must be notified of any fault immediately. Refunds cannot be issued after the 30 day period following the receipt of goods. Repairs and replacements will continue to be offered throughout the item's warranty period.

Returned Items

Postage and other return costs are the responsibility of the customer. Costs of postage will be reimbursed by Savisto only in the case of faulty or damaged goods, or goods supplied incorrectly by us.

In order for Savisto to process returned items and issue a refund or replacement, we MUST be notified prior to you returning an item.

You can notify Savisto of your intention to return a product by contacting our Customer Service department using one of the following methods:

Phone: +44 (0) 1642 309431

Email: info@savisto.com

The Savisto.com customer service department can be contacted during the following business hours:

Monday to Friday: 8:00AM – 4:30PM

Saturday: 8:00AM – 12:00PM

Messages left and emails received outside of these hours will be responded to within three working days.

Warranty

All products sold on the Savisto.com website are supplied with a 24 month warranty. Should your goods develop a fault during this period, Savisto will repair or replace the item.

Exclusions

The Savisto.com warranty is subject to the following exclusions:

  • General wear and tear
  • Accidental damage
  • Damage resulting from misuse
  • Damage due to attempted product repair or modification

Third party product repairs and/or modifications will void the warranty of your product.

Replaced or repaired items during the warranty period will NOT reset the 24 month period. Warranties will run from the date of registration for the initial item.

Recycling

Savisto.com supports the Waste Electrical & Electronic Equipment (WEEE) Directive. As a retailer of electrical products, Savisto is responsible for reducing the amount of electrical and electronic waste in the UK and assists in the development of WEEE collection facilities.

Savisto can safely recycle any old electrical appliances purchased on the Savisto.com website. If you wish to send an item to us for recycling, please address your package to:

Savisto

1 Sadler-Forster Way

Teesside Industrial Estate

Stockton-on-Tees

TS17 9JY

Discounts & Vouchers

Discount codes and vouchers issued by Savisto can only be redeemed against purchases on Savisto.com. Discount codes and vouchers are only valid for the time stated. Only one discount code or voucher code may be used per purchase and must be entered prior to checkout.

Giveaway Competitions

Winners of prize giveaways and competitions on Savisto.com and the Savisto social media channels are selected at random by Savisto staff and notified within three working days. All giveaways and competitions are open to UK residents only. Savisto staff and immediate families of Savisto staff are not permitted enter any Savisto giveaway or competition.

Miscellaneous

It is a crime to use a false name or a known invalid credit card to order. Anyone caught willfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law.

Savisto.com may amend these terms and conditions from time to time, and place the new version on the website. All purchases from the date that the amended terms are placed on our website will be governed by those new terms.

These terms and conditions shall apply when Savisto.com accepts your order by e-mail confirming that it has received payment in full for all the goods you have ordered. They shall supersede any and all other conditions, understandings, commitments, agreements or representations (except fraudulent misrepresentations) relating to your purchase, whether oral or in writing, and contain the entire agreement between Savisto.com and you relating to your purchase. Savisto.com advises that you print off and keep safe a copy of these terms and conditions once your order has been accepted by Savisto.com.

You are advised to read (and are responsible for reading) all information on this website fully.